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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort (Adults Only), Cancun

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From458US$ /night
Check-in
20Apr2025Select date
Check-out
21Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Carretera A Punta Sam Sm6 Mza 2 Lot 7-8, Costa Mujeres, Mx, Cancun, Mexico
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
STAR Class Junior Suite Ocean View
Max:
4 persons
56 m² 
Bed options:
2 King Size Beds
Shower
Balcony
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STAR Class Directors Suite One bedroom
Max:
3 persons
113 m² 
Bed options:
1 King-size bed
Shower
Bathtub
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Junior Suite Swim Out
Max:
4 persons
56 m² 
Bed options:
1 King-size bed
Shower
Private pool
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Getting around

A list of all available modes of transport

City Centre
Cancun 14.6 km
Airports
Isla Mujeres (ISJ) 14.9 km
Cancun (CUN) 34.0 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • 24-hour security
  • Hairdresser
  • Smoke detectors

Sports & Fitness

  • Fitness centre
  • Sports trainer

Services

  • Valet parking
  • Room service
  • Housekeeping
  • Car hire
  • Tours/Ticket assistance
  • Shops/Commercial services

Dining

  • Restaurant
  • Poolside snack bar
  • Snack bar

Children

  • Children's menu
  • Children's pool
  • Children's play area
  • Kids club

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Sun loungers
  • Entertainment
  • Garden area
  • Spa & wellness centre
  • Pedicure
  • Manicure
  • Waxing
  • Facial
  • Beauty treatment
  • Back massage
  • Full body massage
  • Foot massage
  • Pool with view
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Carretera A Punta Sam Sm6 Mza 2 Lot 7-8, Costa Mujeres, Mx, Cancun, Mexico
Map view
Carretera A Punta Sam Sm6 Mza 2 Lot 7-8, Costa Mujeres, Mx, Cancun, Mexico
Nearby
Punta Sam Ferry Terminal
290 m
Restaurants
Picus
390 m
Avenida Rueda Medina

Reviews and Ratings

Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
6.8/10
Nice
Rooms
7.0
Location
7.3
Service
7.8
Dining
5.0
Guest reviews
6.8/10
based on 7 reviews
7.5
7.5/10 based on 265 reviews
C.
United States, May  2024
8.0/10

The hotel offers very nicely sized rooms, akin to a 'director's suite,' with a lovely touch of strawberries provided. The service is awesome; the staff seemed to understand English very well and were super friendly and encouraging when engaging in organized activities. The location looks very pretty with great amenities like mini-golf, a basketball court, and a lazy river, although the food may not meet everyone's tastes. The dining options are somewhat limited, but the afternoon tea is a nice touch.

Rooms
9.0
The rooms are very nicely sized, resembling a 'director's suite,' with a thoughtful addition of strawberries.
Service
9.0
The service was awesome; the staff is super friendly and encouraging during organized activities.
Location
8.0
The location looks very pretty, with great amenities like mini-golf, a basketball court, and a lazy river. However, the food options may not suit all tastes.
Dining
6.0
The dining options are very limited, although the afternoon tea is enjoyable.
Facilities
The facilities offer organized activities and great amenities like mini-golf, a basketball court, and a lazy river.
Henry
United Kingdom, October  2023
6.8/10

The hotel rooms were very unclean, but surprisingly very comfortable and chic, just like the pictures. They were beautiful, comfortable, and relaxing with 2 beds. The service was friendly, amazing, and exceptional, with staff who seemed to understand English very well. The location had a pretty look but was not convenient, with amenities like mini golf and a basketball court. Dining was very limited with only homemade desserts. Overall, the facilities were good for the price paid.

Rooms
8.0
The rooms were very comfortable and chic, just like the pictures, beautiful, comfortable, and relaxing with 2 beds.
Service
9.0
The service was friendly and amazing, with exceptional and accommodating staff.
Location
6.0
The location looked very pretty at first glance. However, it was not convenient, and guests may feel ignored by the staff.
Dining
5.0
The dining experience was very limited, with only homemade desserts available.
Facilities
7.0
The facilities were decent for the price paid.
Daniel
United States, August  2023
6.8/10

My stay at the hotel was a mix of ups and downs. The rooms were beautiful, comfortable, and relaxing just like the pictures, but unfortunately, they were dirty and had bugs crawling around the sink counter and tub. The service was exceptional and accommodating, except for the receptionist who wouldn't rectify any issues. The location was great with mini-golf, a basketball court, and a lazy river, but the food was not to my liking. Overall, a decent stay with some room for improvement.

Rooms
6.0
The rooms were just like the pictures - beautiful, comfortable, and relaxing. However, they were not ready even after a 2-hour wait, and there were issues with cleanliness and bugs crawling around the sink counter and tub.
Service
7.0
The staff were exceptional and accommodating, but the receptionist was not willing to admit any wrongdoings and put the responsibility back on the customer.
Location
8.0
The hotel is secluded in a gated area with great amenities like mini-golf, a basketball court, and a lazy river. However, it was understaffed in some areas and the food options were not great.
Dining
5.0
The dining options were very limited, and I didn't find the food to my liking.
Facilities
8.0
The facilities offered great amenities like mini-golf, basketball court, lazy river, and more.
Joseph
United States, August  2023
5.6/10

My stay at the hotel was a mix of good and bad. The rooms looked nice at first but had a musty smell and bugs crawling around. The condensation made it feel damp, but the sinks were clean. The service was friendly but not very attentive. The location had great amenities like mini golf and a lazy river, but the food was lacking. Overall, the experience was a bit disappointing.

Rooms
5.0
The rooms had a musty smell and bugs crawling around, but the sinks looked nice and clean.
Service
6.0
The service was friendly but not very attentive.
Location
7.0
The location had great amenities like mini golf and a lazy river, but the food was not the best.
Dining
5.0
The dining options were very limited.
Facilities
The facilities were decent but could be improved.
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Rooms and Guests2 Guests, 1 Room